Cancellation Policies
Reliable and Trusted Temp Staffing
It take two parties to develop trust. Both must be accountable.
Cancellation Policies
Updated May 2023
As part of Biteline’s ongoing commitment to quality, transparency and providing a trusted platform for the dental community, we have provided our cancellation policies for both dental professionals and offices below.
| Cancellation by Dental Professionals | User Policy |
|---|---|
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First Cancellation: First no-show or cancellation within 48-hour window prior to the beginning of the job within a rolling 3-month period |
Warning is given. |
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Second Cancellation: Second no-show or cancellation within 48-hour window prior to the beginning of the job or 2 complaints from Offices regarding conduct, professionalism, or services provided within a rolling 3-month period. |
$25 deduction from Biteline Bonuses. |
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Third Cancellation: Third no-show or cancellation within 48-hour window prior to the beginning of the job or 3 complaints from Offices regarding conduct, professionalism, or services |
No bonus for the month when the last no show, cancellation, or complaint occurs |
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Fourth Cancellation: Fourth no-show or cancellation within 48-hour window prior to the beginning of the job or 4 complaints from Offices regarding conduct, professionalism, or services provided within a rolling 3-month period. |
Temporary one month suspension and no bonus for 2 months. Suspension will begin 3 working days after fourth no-show or cancellation. Jobs booked > 3 working days following no-show or cancellation will be reassigned. |
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Excessive Cancellations in a Calendar Month: Any calendar month in which there are more than 4 cancellations, regardless of timing.
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Subject to review and possible withholding of bonus for 2 months and one month suspension. |
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Any discriminatory, abusive, or coercive messaging or communications related to a Biteline job (either with an Office, Professional, Employer, or Biteline Team Member) |
Indefinite or permanent bar from use of the Biteline platform. |
| Cancellation by Offices | User Policy |
|---|---|
|
First cancellation within 48 hours of the start of the temporary job within a rolling 3-month period. |
First warning Is given. |
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Second cancellation within 48 hours of the start of the temporary job within a rolling 3-month period |
Secondary warning is given. |
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All subsequent cancellations within 48 hours of the start of the temporary job within a rolling 3-month period. |
If the cancellation is within 48 hours of the beginning of the job,a $25 cancellation fee per cancellation will be charged on the credit card on file.
If the cancellation is within 24 hours of the beginning of the job, Office will be subject to a minimum charge of 4 hours at the applicable hourly rate per Dental Professional.
All fees will be billed to the existing payment method on file.
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